Results-driven IT and digital operations professional with 20+ years of experience leading complex initiatives across IT support, CAD administration, infrastructure, and digital platforms.
Proven ability to manage systems at scale, support enterprise users, and deliver projects from concept through execution.
Combines deep technical troubleshooting expertise with operational leadership—bridging infrastructure, user experience, and business outcomes. Experienced in managing large CAD environments, optimizing IT processes, and supporting cross-functional teams in manufacturing and media settings.
Known for a pragmatic, solutions-focused approach, strong analytical thinking, and clear communication with both technical and non-technical stakeholders.
- Provide Tier 2/3 technical support for enterprise users, resolving complex system, application, and infrastructure issues
- Administer and maintain a 26TB CAD/PDM vault environment supporting 230+ users, ensuring performance, uptime, and data integrity
- Lead annual upgrade cycles for CAD and PDM systems, coordinating server and client updates with minimal disruption
- Troubleshoot SOLIDWORKS and PDM environments, including installations, version compatibility, and performance optimization
- Manage software licensing lifecycle, including compliance, allocation, and vendor coordination
- Oversee hardware and software procurement, evaluating solutions and aligning purchases with business needs and budgets
- Administer vendor relationships and contracts, ensuring service levels, renewals, and cost efficiency
- Support Active Directory, Microsoft 365, endpoint systems, and file services
- Perform root cause analysis and implement long-term fixes to prevent recurring issues
- Lead and contribute to cross-functional IT and engineering projects
- Develop and maintain documentation, SOPs, and knowledge base resources
- Mentor junior IT staff and serve as a technical escalation point
- Manage IT infrastructure, broadcast-related systems, and digital platforms
- Oversee website management, streaming services, and digital content delivery
- Provide IT Helpdesk support for all users and locations
- Provide cybersecurity administration and training
- Maintain PCI DSS compliance for organization
- Support live event production and high-visibility broadcasts
- Implement and maintain digital marketing initiatives, including SEO and online engagement strategies
- Led IT service operations, including helpdesk, infrastructure support, and customer-facing services
- Managed staff, systems, and service delivery performance
- Oversaw network and system reliability in a telecommunications environment
- Implemented process improvements to enhance service efficiency and customer satisfaction
- Maintain PCI DSS compliance for organization
- Certified PDM Administration Professional (2026)
- Certified SOLIDWORKS Associate (2026)